![]() Where just the address has been provided, the recipient will receive a letter.Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows: However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs. Our service to Ireland is operating as normal. From the 1st July 2023 any items containing goods that do not have mandatory data fields completed will be at risk of being delayed, returned, or even destroyed. You can use an approved Royal Mail or Third-Party Shipping Solution where this is captured so you can continue exporting with the required compliant electronic data. This means that any item that requires a customs declaration (including gifts, samples, goods and other categories) must have the relevant customs documentation attached and associated Electronic Data must also be supplied. Sending countries must provide the required parcel/customs information. It allows customs authorities to identify items which may require control earlier in the supply chain and take the appropriate action. ICS2 is a regulatory change required by the EU, focused on continuing to improve the security of parcels shipped internationally. We would like to apologise to impacted customers for the disruption. ![]() Import operations continue to perform a full service with some minor delays. Please see here for links to the overseas’ Posts websites to access tracking information.Ĭustomers sending items requiring a customs declaration (such as goods or gifts) internationally should purchase postage online, through shipping solutions or over the counter at Post Office branches rather than using Postage Stamps or Meters.Ī small number of International Untracked services for Business Contract customers remain unavailable however alternative services are available for use. We are seeing some delays to some Tracking events in a small number of destinations.Īs we continue to work with our partners to resolve this, if you cannot see tracking information for your items then it is likely to be available on the overseas’ Posts own tracking websites. Service Updateĭelivery of International items may take slightly longer than usual.Ĭustomers using International Tracked / International Tracked and Signed services may notice different tracking information as items leave the UK. We keep this information as up to date as possible, with information supplied to Royal Mail by the various foreign national postal authorities. Welcome to our international incident bulletin a roundup of any issues that may be impacting our parcel and letter services to and from countries around the world.
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